A.C.E Assessment & Training Services is a Registered Training Organisation providing Nationally Recognised Training since 2005  and is committed to providing quality training programs to our customers,  community partners and the general business industry.

 With a range of training courses offered,  A.C.E Assessment & Training Services adopts policies and management practices that maintain high professional standards in the delivery of education and training services.
All policies and procedures are contained within the A.C.E Assessment & Training AQTF Standards, Policy and Procedure manual with additional reference to the A.C.E Assessment & Training Quality manual.

 Selection Criteria 

A.C.E Assessment & Training offers many training courses that require participants to meet certain selection criteria or pre-requisite requirements. 
Where applicants do not have the pre-requisite requirements for course entry they may be offered an alternative course more appropriate to their skill level, or will be advised of how to gain the pre-requisite skills.
Where there are more applicants meeting course entry requirements than there are available places, applicants will be accepted on a ‘first come, first served’ basis.  Persons not accepted on this basis will be placed, in order, on a waiting list in case one or more persons accepted into the program subsequently withdraws.
Minimum numbers for each course exist. Courses will not run unless minimum numbers have been attained.

Enrolment

Applicants wishing to enrol in a course or unit of competency must call the Course Co-ordinator on 1800 456 094
Applicants must provide full contact and payment details upon booking.  All applicants will receive letters confirming their booking and start times.

 Student Orientation 

This process is undertaken on the first day of attendance at the training facility. All students will be inducted to the workplace training facility with the Trainer/Assessor. 
All students will fill out an enrolment form providing full contact details as well as signing an agreement to adhere to the RTO’s OH&S policies & procedures. 

 Discrimination Policy 

Discrimination or harassment of any sort will not be tolerated and applicants breaching these policies will be asked to leave the premises

 Equal Opportunity 

A.C.E Assessment & Training Services is committed to equal opportunity for all students.
All A.C.E staff are responsible for ensuring that the principles of access & equity are met.
We can offer language, literacy, & numeracy assistance to all students. Additionally, we offer access to welfare, guidance and counselling  services for all students.
Please inform the Administration Assistant upon booking should you require assistance or any other form of additional support.

 Complaints or Appeals     

An applicant may appeal in writing to the Managing Director, Training Manager or Training Instructor if they are dissatisfied with the service, have a complaint, or wish to appeal against a decision made by the members of the RTO.
A committee has been formed to handle complaints and appeals and any complaints can be sent to ‘Appeals Committee’ PO Box 175 Stratford Vic 3862.
All complaints or appeals will be handled in accordance with the RTO’s Access and Equity Procedures.

 Course Fees 

Individual course fees are available  and may be subject to change.
All applicants are sent confirmation advice detailing the payment requirements prior to the commencement of a course. Full payment must be made upon completion of each course.
A minimum of five working days notice must be given if an applicant withdraws from a course to be eligible to receive refund of their deposit.

Cancellations received within 5 working days cannot be refunded. However, arrangements can be made to transfer to another date (if available). Persons failing to notify ACE Assessment & Training Services of their non-attendance prior to the commencement date will not be eligible for a refund/transfer.

Fees will not be incurred where a valid medical certificate is provided.
Full payment is required regardless of the applicant’s outcome.

 Payment methods include cash, cheque, money  order, EFT direct banking, EFTPOS visa, mastercard,  or debit card payments.

Certification/Qualifications 

The units listed are Nationally Recognised. For further information you can visit the web site on www.training.gov.au and select the course code from our scope.

 A Statement of Attainment will be issued upon successful completion of each unit of competency. 

Applicants will be issued one of the following:

National Courses: a photo ID card is issued for an additional fee of $65.00.

High Risk Worksafe Licences: Applicants must apply to Worksafe for their High Risk Licences for a fee of $60.00  

Vic Roads: Applicants must take their Statement of Attaintment to Vic roads and apply for an endorsement to their existing licence  

Mutual Recognition

Mutual Recognition is accepted and recognised by A.C.E Assessment & Training Services.  Applicants must bring in relevant original or certified copies of their qualifications or Statements of Attainment for citation by the Training Officer or Managing Director. Copies will be made and kept by A.C.E Assessment & Training Services.

Recognition of Prior Learning

Applications for RPL are recognised but must be made on the appropriate form (which can be collected from the Course Co-ordinator) and submitted to the Training Manager together with all relevant supporting information at least five days prior to the commencement of the course.
The Training Manager will assess each application and a decision will be made as to whether RPL can be granted.
The applicant may be invited to attend an interview with an RPL Assessor and may be accompanied by his/her employer or friend. The applicant may be invited to undertake a ‘challenge’ assessment.

Flexible Learning Programs

Our courses are specifically designed to meet the educational requirements of all students. We deliver our courses in a variety of ways to maximize learning outcomes. Powerpoint presentations, course manuals, discussions,  practical exercises, are all used to deliver interesting and informative courses which promotes student development and is conducive to the success of each participant. 

Assessment Procedures  

Assessments are carried out by a variety of methods including written, verbal & practical exam, all in accordance with the relevant endorsed training package requirements.
Forklift practical assessments will be carried out on a one to one basis where possible. 

The application of competency is to be assessed in the workplace or realistically simulated worksites. Course outlines detailing assessment methods are available from the Course Co-ordinator.